The minister of communications and digitalization, Ursula Owusu-Ekuful, has stated that her office is aware of the unhappiness among Ghanaians whose SIM cards have been suspended.
At the completion of the SIM Card re-registration process on May 31, all users whose numbers could not be activated using their Ghana Cards had their numbers cancelled.
People are upset about this, especially those whose Mobile Money (MoMo) accounts had money frozen.
The MoMo accounts' funds are not missing, Ursula Owusu-Ekuful assured MPs on June 8 during a floor speech.She stated affected users can get their money back if they complete the proper steps, present a valid ID, and submit the necessary information.
These subscribers won't be able to conduct money-related mobile transactions, but we are working with the Bank of Ghana to ensure that these subscribers can retrieve funds upon the presentation of a valid ID and following the necessary procedures, said Ursula Owusu-Ekuful. "We are also aware of the difficulties users face when attempting to access the money in their mobile money wallets.
The Minister of Communications and Digitalization added that the National Identification Authority (NIA) is still urged to assist people in obtaining their Ghana cards so they can reregister their SIM Cards.
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